Returns & Exchanges

At Ecostore, we want you to be completely satisfied with your sustainable beauty purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the unused beauty products in their original eco-friendly packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid carbon-neutral shipping label provided via email and affix it clearly to the outside of your package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, we will process your refund to the original payment method within 5 business days.