Frequently Asked Questions
Everything you need to know about our sustainable beauty essentials.
Are all Ecostore products cruelty-free and vegan?
Yes, 100% of our products are certified cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
What is your shipping policy for international orders?
We ship worldwide using carbon-neutral delivery partners. International orders typically arrive within 7-14 business days, depending on your location and local customs processing.
Can I return a product if it doesn't suit my skin type?
We offer a 30-day satisfaction guarantee. If a product isn't working for you, please contact our support team to initiate a return or exchange for a store credit.
Is your packaging recyclable?
Sustainability is at our core. All our bottles are made from PCR (Post-Consumer Recycled) plastic or glass, and our shipping boxes are printed with soy-based inks and are fully compostable.
How can I track my order status?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Afterpay.